Illma Wellness Online Clinical Nutrition Privacy Policy

Effective Date: 18.10.23

At Illma Wellness, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you engage in our online clinical nutrition services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Your name, email address, phone number, and mailing address.

• Health Information: Information regarding your health, dietary habits, medical history, and specific nutrition-related data.

• Online Identifiers: IP addresses and other online identifiers when you visit our website or use our online services.

• Communication Data: Records of communications between you and our clinical nutritionist, including emails, messages, and call notes.

2. Data Collection Methods

We collect personal information through the following methods:

• Directly from you when you provide information during consultations and through online forms.

• Automatically through our website and online tools, which may use cookies and analytics.

3. Purpose of Data Collection

We collect personal data for the following purposes:

• To provide personalized clinical nutrition services and dietary advice.

• To communicate with you regarding your nutrition plan and appointments.

• To improve our services and website.

• To ensure the security of your data and comply with legal obligations.

4. Legal Basis

We process your personal data based on your consent and the necessity for the performance of our contract with you. We may also process data based on legitimate interests, especially when improving our services or ensuring data security.

5. Data Usage and Sharing

Your data will only be used for the purposes mentioned above and will not be shared with third parties unless you provide explicit consent or as required by law.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and as required by applicable laws. You have the right to request deletion of your data when it is no longer needed.

7. User Rights

You have the right to access, rectify, or delete your data. Please contact us to exercise these rights.

8. Security Measures

We employ appropriate security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

9. Cookies and Tracking Technologies

Our website may use cookies to enhance your online experience. You can manage your cookie preferences through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their respective privacy policies.

11. Changes to the Policy

This Privacy Policy may be updated, and you will be notified of significant changes. Please review it periodically.

12. Contact Information

If you have questions or concerns regarding your data or this Privacy Policy, please contact:

Illma Wellnesss at illmawellness@gmail.com. or submit a message via the ‘contact us’ page.

13. Compliance with Laws

We are committed to complying with all applicable laws related to data protection and privacy.

14. Children's Privacy

We will only retain personal information of a child under 13 if written consent is provided from a parent or guardian. Children under 13 are required to have a legal guardian with them in all consults.

15. Geographical Considerations

This Privacy Policy is governed by the laws of the Australian Government.

Thank you for entrusting Illma Wellness with your nutritional and health-related information. We are dedicated to safeguarding your privacy and providing you with the best possible care.